Returns - Alma De Ace

Returns

Christmas Orders

Any gift purchased for 25th December should be purchased by the following for delivery:

UK - 17th December (Standard delivery)
UK - 19th DPD Next day
Express Europe - 15th December
USA - 15th December
ROW - 13th December

Christmas Returns

We’ve extended our usual limit for returns just for the festive season. Any gift bought between the 20th November and 24 December 2022 can be returned up until 10th January 2023, if it’s unwanted or unsuitable.

Simply return your item unused and in original condition (with all labels and tags intact) and we’ll give you a refund, as long as your returned product meets our regular terms and conditions.

Black Friday items in the sale can only be exchanged not refunded.

Returns

Returned items must be unworn, unwashed and in saleable condition (in their original packaging with all tags and labels still attached)

UK Only Return Item:

UK Returns Portal: CLICK HERE

In some cases the item you wish to exchange for may not be in stock, and we will notify you if this is the case. In this situation we will offer you a refund for the item given its in the 30 day period.

Please note: All return shipping fees are the responsibility of the customer. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.

Upon dispute, Alma reserves the right to make the final decision on all returns cases.

International returns: Outside UK

How to return:

To begin the process of returning your International order submitted through our shipping partner, Global-E, please click the link here International Returns

You will be prompted to enter the order number and email address associated with the order. Thereafter, you may select your item(s) for return and instantly generate your return shipping label which will be deducted from your refund.

For International returns, customers will be refunded the equal amount paid for the item(s) returned, minus the return shipping label

Please clearly mark “RETURNED ITEMS” on the package to prevent any potential customs charges

Important: Duties and customs paid at the check-out are considered non-refundable by Alma de Ace. You will need to reach your local customs agency to further process a duties/customs refund.

Exchanges

UK Domestic Exchanges

We offer exchanges only for our domestic UK orders.

To exchange an item, first request a return authorisation via the link below and then simply follow the instructions.

Alma de Ace Returns Portal

Exchanges are shipped to you free of charge.

International Exchanges

We do not offer exchanges for our International orders.

However, due to limited stock availability, if you would like to secure your item, we encourage you to submit a new order the product/size desired and return the original order/item (within 30 days of receipt).